24/7 AI Assistant
The customer service of your website and your WhatsApp.
It replies to your customers at any time, even when you are not available, and passes every request on to you.
Your customers do not wait
Your customers write to you when you are not available. A request arrives in the evening, on your day off, in the middle of service or from another time zone, and you discover it several hours later. In the meantime, your customer may already have found an answer elsewhere.
It is not a matter of professionalism: nobody can reply at all hours.
What your assistant does
- It replies to your customers at any time, 7 days a week.
- It understands their messages as they write them, in French or in English.
- It is present where your customers write to you: on your website and on your WhatsApp.
- It asks the right questions to understand the request.
- It sends you every request by email, with the person's first name and contact details, and a summary of the conversation.
What it never does
- It never commits on your behalf: it confirms no appointment, no availability and no price.
- It does not pretend to be you: it states from the very first message that it is an automated assistant.
- It does not leave a customer asking in vain: when someone asks to speak to a person, it tells them how to reach you.
You keep control over every commitment.
Configured for your business
A hotel, a restaurant and a beauty salon do not receive the same questions. Before installing it, we write with you what your assistant needs to know: your services, your opening hours, your usual answers, your way of speaking to your customers. It replies as you would.
And it evolves with your business: a new service, opening hours that change, we update it.
What is included
- installing the assistant on your website, and on a WhatsApp number dedicated to your establishment
- writing its knowledge base, based on your business and your usual answers
- sending every request to your email inbox
- monthly follow-up and adjustments
The price is given to you in our proposal, once we understand your needs.
The best way to understand is to try it
Ask it a question, as one of your customers would.
- On this website: click the bubble at the bottom right.
- On WhatsApp: write to it at +856 20 93 19 14 88.
This is exactly what your customers will see.
Frequently asked questions
Is setting up an assistant complicated?
No, not for you. We write everything the assistant needs to know, based on your business and the questions your customers ask you, then we install it. On your website, it works on most platforms, for example WordPress or Shopify. Some, such as Wix, require a paid plan: we check this with you before we start. On WhatsApp, it replies on a number dedicated to your establishment.
Can it reply in several languages?
Yes. It recognises your customer's language on its own and replies in French or in English, on your website as well as on WhatsApp. If your customers speak other languages, we look with you at the possibility of adding them.
Once installed, does it need follow-up?
Yes, that is what keeps it effective over time. Every month, we review its conversations with your customers and we adjust its replies: a piece of information that has changed, a question it did not know how to handle, a new offer to present. This monthly follow-up is part of our service, and its price is stated in our proposal. If you prefer to review the conversations with your customers and adjust its replies yourself, that is possible: we can discuss it together.
For WhatsApp, is a new number needed?
Yes. The number you use today stays in your phone, for the conversations you want to handle yourself. The assistant replies on a second number, dedicated to your establishment. That way you always know who is replying: you, or your assistant. We organise its setup with you.
Can it make mistakes?
Before putting it online, we test it on the questions your customers actually ask you. A mistake is still possible, as with anyone who replies on your behalf. That is why it never commits to a price, an availability or an appointment: those answers remain yours. And if a reply needs correcting, we correct it.
Chatbot, AI agent, AI assistant: what is the difference?
A chatbot answers questions. An AI agent goes further: it acts on your behalf, for example by booking an appointment. Our AI assistant sits between the two, by choice: it replies, understands the request and passes it on to you, but it never commits on your behalf. The decisions remain yours.
Would you like an AI Assistant for your business?
Tell us what you do: we will propose an assistant configured for you, with its price.
Tell us what you needReply within 24 hours.
Would you rather talk it over directly? Choose a time slot: 30 minutes by video call, or on site if you are in Luang Prabang.